Great vacancy Community Outreach & Engagement Worker - London & South hiring now

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We are committed to reducing deprivation and exclusion and to improving people’s well-being. Humankind is a national charity with over 1,200 staff and around 100 volunteers providing services for over 76,000 people. We are proud to hold the Investors in People Gold award which reflects that value our staff have and the support we provide.

We have specialist services across England which include drug and alcohol, clinical, children, young people and families, health and well-being, employment, training and education, health and well-being, criminal justice and offender rehabilitation, gender specific and housing and housing support services.

If you are interested in joining our team, please take a look at our current vacancies below. 

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Job Details: Community Outreach & Engagement Worker - London & South

Full details of the job.

Community Outreach & Engagement Worker - London & South
Monday to Friday
N9 0AH
United Kingdom
Claverings Centre - London N9 0AH
To work in a proactive role to engage the complex needs of venerable adults in the community. To create access to specialist support and engage in substance misuse treatment.
To create pathway and satellite services throughout the borough.
To create and improve networks & signposting opportunities by improving communications and pathways between services to ensure a seamless holistic package of care for individuals.

Main duties and responsibilities:

  • To co-ordinate and lead a proactive solution focused approach to service users identified as vulnerable Adult with a view to engage them in drug and alcohol recovery services and interventions.
  • To work on an outreach basis, in close partnership with the relevant service to assist identified individuals to gain rapid access to advice/support/treatment.
  • To identify and target their support needs including signposting and making appropriate referrals
  • To work with service users who are suitable for Opioid Substitute Treatment, including testing for illicit drug use, liaising with pharmacies regarding dispensing and supervised consumption, GP liaison and producing/issuing prescriptions under the supervision of a medical prescriber
  • A collaborative approach of partnership working will be a key part of the role; ensuring a variety of identified stakeholders are engaged with and worked alongside to ensure a seamless holistic service for individuals.
  • To manage a caseload of service users with complex needs, completing initial screens, triage assessment and comprehensive assessments, risk management and treatment plans as well as co-produced care plans with service users.
  • To build an effective network of partner agencies to work collaboratively and holistically for individual needs, ensuring pathways between services are effective and the package of care an individual receives is complete. 
  • To work with alcohol users in all stages of treatment from dependency to abstinent (including relapse prevention), liaising closely with the varied range of workers and skills within the multi-agency team, including family members and significant others as appropriate.
  • Work in partnership to carry out joint assessments, key working and interventions to enable individual service user progression from engagement, through structured treatment to self-sustained recovery.
  • Facilitate service user access to treatment and community resources to increase recovery and social capital, supporting service users and their families to achieve recovery goals within their local community.
  • To exercise excellent communication skills and therapeutic skills when dealing with service users, carers and partner agencies.
  • To work closely and collaboratively within the multi-disciplinary team across the service partnership and externally, providing advice and information to managers and other colleagues, through attendance at reviews, team meetings and via e-mail/telephone conversations and virtual platforms.
  • To provide effective coordination of individual service user’s recovery plans and actively promotes service user and stakeholder involvement within recovery planning.
  • To improve outcomes for children and families of service users by reducing the impact of drug and alcohol related harm on family life and promote positive family involvement in recovery.
  • To lead effective case management for allocated service users, including on-going processes such as risk assessments, risk management plans and safeguarding assessments and plans.
  • To develop and deliver quality psychosocial interventions that meet local need across both group work and one to one formats, provide information  about, signpost to and facilitate access to recovery focused activities  such as mutual aid, Peer Support, ETE  amongst other.
  • To support delivery of key service functions through actively participating in duty worker, needle exchange and access to testing and immunisation service provision.
  • To promote visible recovery across the service and ensure peer support opportunities are relevant and accessible for all service users.
  • Carry out Dry blood spot testing for service users at risk from Hepatitis C, discuss and support service users with possible outcomes before and after testing.
Key Duties:
In carrying out the above duties the post holder will:
  • Comply with all monitoring and evaluation systems, collecting and monitoring information as appropriate and provide reports when required, actively contributing to the service achieving successful service user outcomes.
  • Maintain accurate, up to date records and work in accordance with organisational guidelines and procedures.
  • Strive to reduce substance related harm to individuals and the wider community.
  • Comply with all aspects of Humankind’s Code of Conduct and adhere at all times to national/local and Humankind safeguarding policies.
  • Provide information in accordance with Humankind’s confidentiality policy to the wider team supporting service users ensuring a holistic recovery approach.
  • Uphold data protection legislation, including both local and formally agreed information sharing protocols and service user confidentiality agreements.
  • Actively participate in supervision and provide evidence of achieving performance targets alongside other supervision requirements as detailed within Humankind’s supervision policy.
  • Seek to improve personal performance, contribution, knowledge and skills.
  • Participate in appraisal and learning and development processes.
  • Recognise personal and professional boundaries and work within Humankind’s clinical governance framework at all times.
  • The post holder will be required to work flexibly across operational sites and within an agreed number of hours to maintain appropriate service provision. This will include evening and weekend working.
  • Provide a full range of service interventions in an outreach and in-reach capacity including satellite offices and partnership co-location venues with other organisations.
  • Contribute to maintaining safe systems of work and a safe environment.
  • Comply with all relevant policies and procedures.
  • To report all problems and incidents to a Humankind Manager at the earliest opportunity.
  • Undertake other duties appropriate to the grade and spirit of the post.
This job description is intended to provide a guide to the general duties and responsibilities of the post. It should not be regarded as a contractual document. It will be reviewed regularly and may be varied at the discretion of Humankind.

Person Specification – Essential criteria:
  • NVQ Level 3 Health and Social Care or above or equivalent.
  • Sound understanding and competence of interventions including brief interventions MI, PSIs, CBT and ITEP.
  • Knowledge of the substance misuse field and models of service delivery and issues relating to recovery planning.
  • Understanding of best practice frameworks NICE, DOH, NTA, NMC, Care Quality Commission frameworks & Caldicott Standards.
  • Ability to carry out assessment and recovery planning and risk management plans.
  • Experience of delivering 1-1 and group therapeutic interventions.
  • Ability to organise own workload in response to supervision.
  • Ability to work as part of a team.
  • Ability to work on own initiative.
  • Ability to write reports and complete any required monitoring returns.
  • Ability to maintain and work within professional boundaries.
  • Committed to the principles of equal opportunities and anti-discriminatory practice.
  • Knowledge of working within Safeguarding and Hidden Harm.
  • Ability to commute.
  • Ability to work flexibly including late nights and weekends.
  • Ability to keep case notes and write reports.
Person Specification – Desirable criteria:
  • Professional qualification e.g. substance misuse, addiction studies, counselling, housing, development, children and families, benefits/welfare advice.
  • Social Work, Counselling qualification, Therapeutic Qualification.
  • Experience of engaging hard to reach groups.
  • Knowledge of housing and accommodation frameworks.
  • Experience of working with carers and families.
Candidates will be recruited within the advertised range, please did not automatically expect initial recruitment to be at the top end, as this will depend on experience and enables progression in role through the Humankind development process.
Internal candidates at risk of redundancy will be prioritised for this vacancy therefore, we retain the right to withdraw the advert before the closing date.

Please note that all communication regarding your application for this post will be sent to the email address you provide on your application form. We will contact shortlisted candidates by email to confirm the arrangements for interview. Please check your email inbox after the closing date for notification as you will not be notified by any other means. Please remember to check your junk folder.

Due to the current restrictions as a result of the coronavirus pandemic, interviews will be via Microsoft Teams or Zoom.
Per Annum
Up to 32 days Annual Leave per year
Competitive company pension scheme with employer contributions
Life Assurance Scheme
Discounts on high street shops and brands including several leading high street brands, retailers and travel suppliers.
Eye Care Vouchers – Free eye-tests/discounts for VDU users
Employee Assistance Programme
Learning & Development opportunities
Enhanced Adult Barred
01 Mar 2021

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