An exciting opportunity has arisen to join our team at South Tyneside as a Duty Worker within our duty and recovery co-ordination team. Our duty team deliver a comprehensive duty system including managing walk in treatment queries and working with the on-site multi-disciplinary team to ensure the service is responsive to service user needs. They provide holistic support to adult service users entering the service and coordinate their treatment including assessment, co-ordination of clinical treatment, PSI delivery and multi-agency working. Work as part of a multi-disciplinary team with a flexible approach to ensure service users receive a safe and effective service from point of entry through to recovery and aftercare.
Main duties and responsibilities:
Provide harm-reduction and health promotion advice and information directly to service users and to refer to the Care Co-ordination Team when appropriate. To deliver a comprehensive duty system, walk in triage/assessments, supporting reception and recovery co-ordination staff with service delivery, and maintaining rapid access to prescribing function. Enhance motivation for change and treatment readiness where relevant Support service users to access resources and services to increase their recovery capital to help them achieve their recovery goals and promote family, carer and service user involvement To exercise excellent communication skills and therapeutic skills when dealing with service users, carers, and caring agencies To work closely and in partnership with the multi-disciplinary team from across the partnership and externally and provide advice and guidance to managers and other colleagues, through attendance at reviews, team meetings, practice development groups, group supervision and via the telephone Prepare, take samples for screening purposes, communicate and record the results Sign post service users for specialist support for example sexual health and other health and wellbeing services Comply with all monitoring and evaluation systems, collect, and monitor information as appropriate and provide reports when required and actively contribute to the service achieving successful outcomes for service users Manage a service user caseload and review on going care and treatment liaising closely with the full range of specialist workers within the multi-agency team, including family members and significant others as appropriate Work in partnership and carry out joint key working to enable movement from semi structured to structured psychosocial interventions in order to improve recovery and social capital. Support service users to access resources and services to increase their recovery capital to help them achieve their recovery goals and promote family, carer and service user involvement To exercise excellent communication skills and therapeutic skills when dealing with service users, carers, and caring agencies To work closely and in partnership with the multi-disciplinary team from across the partnership and externally and provide advice and guidance to managers and other colleagues, through attendance at reviews, team meetings and group supervision and via the telephone To provide effective coordination of the individual’s recovery plan and promote family, carer and service user involvement Develop and review recovery plans, provide harm minimisation, blood borne viruses and overdose prevention advice Maintain accurate, up to date records and work in accordance with organisational guidelines and procedures To comply with all aspects of our Code of Conduct and adhere at all times to national/local and Humankind Safeguarding policies To reduce substance related harm to the individual and the wider community Provide information (in line with the Humankind Confidentiality, Data Protection and Caldicott Guardian Policy) to the team involved with individuals to ensure a holistic approach Actively participate in supervision and be willing to personally reflect on interpersonal dynamics within the therapeutic relationship Actively participate in the development of your Individual Training and Development Plan (IDTP) Agree with your line manager, individual Key Performance Indicators (KPI’s) to monitor your own performance and achievements that contribute to the over-arching KPI performance of the service Recognise personal and professional boundaries and work within Humankind clinical governance framework at all times To report all problems and incidents in line with policy Uphold data protection legislation and, local and formally agreed information sharing protocols and service user confidentiality agreements Ensure all work is recorded via the required management information systems, i.e. SystmOne
Understand the need for adhering to confidentiality and professional boundaries at all times To assist the team in the coordination and development of events and specific projects To identify own development needs with your line manager and opportunities for meeting those development needs, including implementing and reviewing your personal development plan with your line manager Seek to improve personal performance, contribution, knowledge and skills Participate in appraisal, supervision and Learning & Development processes Ensure the implementation of the all Humandkind policies Contribute to maintaining safe systems of work and a safe environment Undertake other duties appropriate to the grade of the post. This job description is intended to provide a guide to the general duties and responsibilities of the post. It should not be regarded as a contractual document. It will be reviewed regularly and may be varied at the discretion of Humankind.
Person Specification – Essential criteria:
Have a relevant professional qualification and / or relevant experience working in the substance misuse/mental health or social care field Sound understanding and competence of delivering interventions including harm reduction, brief interventions and motivational interviewing Ability to demonstrate excellent and up-to-date knowledge of harm reduction issues relevant to opiate, stimulants, alcohol and psychoactive substance users. Knowledge of the substance misuse field and models of service delivery and issues relating to recovery planning Understanding of best practice frameworks NICE, DOH, NTA, NMC, Care Quality Commission frameworks & Caldicott Standards Ability to carry out assessment and recovery planning and risk management plans Experience of delivering 1-1 therapeutic interventions Ability to organise own workload in response to supervision Ability to work as part of a team and to work using own initiative Ability to keep accurate case notes, write reports and complete any required monitoring returns Good IT skills, including familiarity with Microsoft Office, databases, the internet and email Ability to maintain and work within professional boundaries Committed to the principles of equal opportunities and anti-discriminatory practice Knowledge of working within Safeguarding and Hidden Harm Ability and willingness to commute Ability to work flexibly including late nights and weekends
Person Specification – Desirable criteria:
Experience of working with carers and families Candidates will be recruited within the advertised range, please did not automatically expect initial recruitment to be at the top end, as this will depend on experience and enables progression in role through the Humankind development process . Internal candidates at risk of redundancy will be prioritised for this vacancy therefore, we retain the right to withdraw the advert before the closing date. Please note that all communication regarding your application for this post will be sent to the email address you provide on your application form. We will contact shortlisted candidates by email to confirm the arrangements for interview. Please check your email inbox after the closing date for notification as you will not be notified by any other means. Please remember to check your junk folder. Due to the current restrictions as a result of the coronavirus pandemic, interviews will be via Microsoft Teams or Zoom.